In your life, you never know what kind of person you're going to meet tomorrow. Few weeks ago during the Dragonball Evolution special screening, also this is the first time, Asia is showing the premiere before US open not until next month. Before the audiences enter the hall, every single person were required to follow the instruction which is deposit their cellphone, laptop, PDA or other electronic devices to the security team. Everyone was following the instruction until and EXCEPT this fella which this is my first time from the first day I work with the company until this day which I met up such a rude fella!!!!! He is unwillingly to cooperate and follow the instruction. FINALLY my day has come and I hae tasted it!!!!!! I think actually I learn alot from the situation and how to dealt and learn from my marketing director. Thanks to her!!!!
Let me tell you how the story goes.....
Before I trying to explained to him, I asked him to calm down so I can explained it to him thus every thing can be settle accordingly. But he just yelled like no other people's business and trying to grab the attention of everyone who walk pass us. Actually I felt he is super dumbo and as if I'm scared of embarrass in front of the public. Even his friend standing beside him felt so shame and asked him don't try to make any noise and forget about it. I rather explain to his friend which is more understandable then him. WTF!!!! But he insisted and asked me to give him the highest authority's contact so that he could complaint about his unsatisfactory about my attitude etc. I told him you don't have to contact because my director was there and he can talk to her. So I get her and when she came by and talk to him. He said I was irresponsible, rude, don't like me etc etc etc. I just stood behind my director and look at him to see what he got to said. Actually, my director asked him how irresponsible, how rude etc etc about me. The only thing is he KEEP ON REPEATING THE SAME WORD because HE DON'T KNOW HOW TO EXPLAIN AT ALL thus I just follow the rules and responsible to execute my job!!!!! Can you imagine, if a person already know that he was wrong and keep on denying and talk rubbish? He said you guys should have make the notice earlier and not on the spot. Since he just got the ticket one hour before the show starts. I mean come on, during this one hour time, you can already plan or decide to watch or not to watch. And there are rules you still have to follow. Other people are also first time watching and attend such an event and I didn't see they fuss about such a small matter. But I do believe there are some people don't like the rules. Maybe I just didn't see it or hear it on the spot.
Besides he unsatisfied with me and he already don't have any words to said, then he continued to "shoot" one of the cinema manager and also one location manager. I very pity both of them. That fella keep on asking, who's got to be responsible with the laptop if it is lost or the files are been disclose? And are you guys taking responsiblity towards it? I was like WTF????? You just got a free movie ticket and you're trying to be so sarcastically saying those nonsense? Because beside me, the cinema has the final authority or decision doesn't allow the person to attend it. So as usual, he complaint it to the highest authority of the cinema.
Below is the email he emailed to the cinema: -
Let me tell you how the story goes.....
Before I trying to explained to him, I asked him to calm down so I can explained it to him thus every thing can be settle accordingly. But he just yelled like no other people's business and trying to grab the attention of everyone who walk pass us. Actually I felt he is super dumbo and as if I'm scared of embarrass in front of the public. Even his friend standing beside him felt so shame and asked him don't try to make any noise and forget about it. I rather explain to his friend which is more understandable then him. WTF!!!! But he insisted and asked me to give him the highest authority's contact so that he could complaint about his unsatisfactory about my attitude etc. I told him you don't have to contact because my director was there and he can talk to her. So I get her and when she came by and talk to him. He said I was irresponsible, rude, don't like me etc etc etc. I just stood behind my director and look at him to see what he got to said. Actually, my director asked him how irresponsible, how rude etc etc about me. The only thing is he KEEP ON REPEATING THE SAME WORD because HE DON'T KNOW HOW TO EXPLAIN AT ALL thus I just follow the rules and responsible to execute my job!!!!! Can you imagine, if a person already know that he was wrong and keep on denying and talk rubbish? He said you guys should have make the notice earlier and not on the spot. Since he just got the ticket one hour before the show starts. I mean come on, during this one hour time, you can already plan or decide to watch or not to watch. And there are rules you still have to follow. Other people are also first time watching and attend such an event and I didn't see they fuss about such a small matter. But I do believe there are some people don't like the rules. Maybe I just didn't see it or hear it on the spot.
Besides he unsatisfied with me and he already don't have any words to said, then he continued to "shoot" one of the cinema manager and also one location manager. I very pity both of them. That fella keep on asking, who's got to be responsible with the laptop if it is lost or the files are been disclose? And are you guys taking responsiblity towards it? I was like WTF????? You just got a free movie ticket and you're trying to be so sarcastically saying those nonsense? Because beside me, the cinema has the final authority or decision doesn't allow the person to attend it. So as usual, he complaint it to the highest authority of the cinema.
Below is the email he emailed to the cinema: -
From:
Sent: Tuesday, March 10, 2009 11:32 PM
To:
Cc:
Subject: Irresponsibilities attitude shown by XXX cinema managers
To whoever concern,
Cinema: XXXXX
Date & time:10/03/2009 21:00
Movie: Dragon Ball Evolution Premiere
Referring to the above matter, herewith I would like to lodge a serious complaint on the XXXCinema Managers whom is on-duty (A &B) when the incident occurred. The incident began with the movie distributor (XXXXX) issued last minute notification and instructed the RELA guards to confiscate every patron's mobile phones as well as laptops. The situation is such a chaos. (Actually this is not last min at all and I believe everyone have the decision to make to watch or not. RELA guards did not confiscate but to check. There’s no chaos at all. Everyone is queuing into it and go thru another security check. THIS IS A TIGHT SECURITY & TO COMBAT / MINIMIZE PIRACY)
I had query the XXXX cinema manager why the cinema will arrange this kind of last minute notification. Also, if there is any lost in terms of the confiscated belongings, and who should be taking the responsibility. At this point the cinema manager push the responsibility away to the movie distributor and diverted me to sort out the matter directly with the distributor. I threw the same question to the distributor, they are not going to pay also if those stuffs really lost somehow. The distributor person in-charge even told me the things is definitely safe with her presence and they had organized millions of such showing. When I asked again how can it be safe unless someone would willing to pay/compensate in case anything really happen. (Because I believe, and so far every movie, we will stay until every single screening ends.)
At the other side, the excuses given by A is - the distributor had the sole rights to place their own security guards to check and confiscate patrons and their belongings. There's nothing he can do. XXX cannot blame the distributor because XXX is hoping the distributor continuing to distribute movies for XXX cinema in future. What i have understood from XXX cinema managers' stand point, a distributor should not be blame and offended because they were business counterpart. Which in turn patron should be the one XXX should offend, i had watched tones of movies in XXX cinemas and at the end this is how XXX repay its customers. I don't found the explanation given by A & B is acceptable. (They didn’t offend anything at all. They are also doing their job. Also cooperate with the distributors)
The way XXX dealt with my issue above was truly disappointed. I wish someone with higher authority than the cinema manager A & B can give me a really satisfy reply/feedback with regards to the above matter. Hope to hear from you soon.
SO NEXT TIME WHEN GOING TO THIS KIND OF EVENT, JUST FOLLOW THE RULES AND REGULATIONS! WE ARE JUST PERFORMING OUR JOB AND NEED LITTLE COOPERATION. THANKS.
Cinema: XXXXX
Date & time:
Movie: Dragon Ball Evolution Premiere
Referring to the above matter, herewith I would like to lodge a serious complaint on the XXXCinema Managers whom is on-duty (A &B) when the incident occurred. The incident began with the movie distributor (XXXXX) issued last minute notification and instructed the RELA guards to confiscate every patron's mobile phones as well as laptops. The situation is such a chaos. (Actually this is not last min at all and I believe everyone have the decision to make to watch or not. RELA guards did not confiscate but to check. There’s no chaos at all. Everyone is queuing into it and go thru another security check. THIS IS A TIGHT SECURITY & TO COMBAT / MINIMIZE PIRACY)
I had query the XXXX cinema manager why the cinema will arrange this kind of last minute notification. Also, if there is any lost in terms of the confiscated belongings, and who should be taking the responsibility. At this point the cinema manager push the responsibility away to the movie distributor and diverted me to sort out the matter directly with the distributor. I threw the same question to the distributor, they are not going to pay also if those stuffs really lost somehow. The distributor person in-charge even told me the things is definitely safe with her presence and they had organized millions of such showing. When I asked again how can it be safe unless someone would willing to pay/compensate in case anything really happen. (Because I believe, and so far every movie, we will stay until every single screening ends.)
At the other side, the excuses given by A is - the distributor had the sole rights to place their own security guards to check and confiscate patrons and their belongings. There's nothing he can do. XXX cannot blame the distributor because XXX is hoping the distributor continuing to distribute movies for XXX cinema in future. What i have understood from XXX cinema managers' stand point, a distributor should not be blame and offended because they were business counterpart. Which in turn patron should be the one XXX should offend, i had watched tones of movies in XXX cinemas and at the end this is how XXX repay its customers. I don't found the explanation given by A & B is acceptable. (They didn’t offend anything at all. They are also doing their job. Also cooperate with the distributors)
The way XXX dealt with my issue above was truly disappointed. I wish someone with higher authority than the cinema manager A & B can give me a really satisfy reply/feedback with regards to the above matter. Hope to hear from you soon.
SO NEXT TIME WHEN GOING TO THIS KIND OF EVENT, JUST FOLLOW THE RULES AND REGULATIONS! WE ARE JUST PERFORMING OUR JOB AND NEED LITTLE COOPERATION. THANKS.
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